WEBSITE MAINTENANCE & SUPPORT
Keeping Your Website Running Smoothly
WEBSITE MAINTENANCE
Keep WordPress core, themes and plugins current and compatible.
Updates are reviewed to help spot compatibility issues or unexpected changes.
Regular checks help identify outdated components and potential problems before they become more serious.
Key forms, links and website features are checked to make sure they continue working correctly.
Check that essential security measures and website backups are in place and functioning as expected.
Minor issues can be dealt with early to help prevent them developing into larger website problems.
WEBSITE SUPPORT
Send us your new text, images, services, pricing or other changes and we'll update the website for you.
Need something changed? We can adjust existing pages, layouts, forms and other website elements.
Add new pages, sections, forms or functionality as your website and business develop.
Help with WordPress problems, errors, plugin conflicts and functionality issues.
Need help with website related email, DNS or domain settings? We can assist with the technical configuration.
Not sure what you need? Tell us what you're trying to achieve and we'll help work out the best way forward.
Need More Than Occasional Maintenance & Support?
Need More Than Occasional Maintenance & Support?
FREQUENTLY ASKED QUESTIONS
Can you maintain a website you didn't build?
In most cases, yes. The website must be WordPress-based, and we may carry out an initial audit before undertaking ongoing maintenance or support.
Do I need to host my website with you?
Not necessarily. We can provide website maintenance and support for WordPress websites hosted elsewhere, although some hosting-related issues may need to be handled by your existing provider.
Can I just contact you when I need something changed?
Yes. There is no requirement to have a Care Plan. Ad-hoc support and website changes can be requested whenever needed and are charged at our standard hourly rate.
What if I don't know what is causing the problem?
That’s fine. You don’t need to diagnose the issue yourself. Tell us what you’re experiencing and we can investigate the cause.
How quickly can you respond to a support request?
We’ll always aim to respond as quickly as possible. Care Plan customers receive priority support, while ad-hoc requests are handled based on current availability.
Would a Care Plan be better value for me?
If you regularly need maintenance, updates, SEO, content changes or technical support, a Care Plan will provide better value than paying the standard hourly rate each time.